Frequently Asked Questions

MultiFashion BD operates exclusively on 100% Cash on Delivery (COD) across Bangladesh. You do not need to pay anything upfront; simply inspect your parcel's exterior and pay cash directly to the delivery rider when it arrives at your doorstep.

No! We do not ask for any advance payment or deposit for regular orders. Beware of scammers asking for advance mobile wallet transfers under our name. You only pay upon receiving your package.

Yes. We encourage all customers to inspect the outer packaging and ensure all items match the delivery label before handing over cash to the courier representative.

Our shipping fees are standard across the country: ৳70 within Dhaka Metro and ৳130 for all other districts and divisions across Bangladesh. Any order subtotaling ৳2,500 or more automatically receives 100% Free Nationwide Delivery!

Orders inside Dhaka Metro are typically delivered within 2 to 3 business days. Deliveries outside Dhaka (Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, etc.) usually take 3 to 5 business days depending on district logistics.

We partner with Bangladesh's most reliable courier networks including Steadfast, RedX, and Pathao Courier to guarantee safe transit and prompt real-time SMS status updates.

Once you place an order on our website, you will receive an instant on-screen confirmation with your unique Order ID (e.g. ORD-20261013-XXXX). Our verification desk may contact you by phone or SMS prior to dispatch to verify your address.

You can check your order status at any time by heading to the Track Order section on our website. Simply enter your Order Number and phone number to see current progress from Pending to Confirmed, Shipped, and Delivered.

Yes! If your order has not yet been marked as 'Shipped', contact our WhatsApp care (+8801612381063) or phone hotline immediately with your Order ID, and we will update your size, address, or cancel without any penalty.

All MultiFashion BD t-shirts are crafted from premium 100% combed cotton (180–220 GSM) with silicone enzyme wash for ultimate breathability and zero shrinkage. Our jeans utilize genuine stretch raw and washed denim, and our ethnic Panjabi wear is tailored with fine cotton-linen blends.

Each product page features a detailed size chart with exact chest, length, and sleeve measurements in inches. If you prefer a relaxed streetwear fit, we recommend ordering your true size for oversized items, or sizing up if between sizes on slim fits.

Wash inside out in cold water with mild detergent. Do not bleach. Tumble dry on low or hang dry in the shade to protect vibrant prints and fabric longevity.

We offer a hassle-free 7-day exchange guarantee. If you received the wrong size, color, or a defective product, let us know within 7 calendar days of receipt. The garment must be unworn, unwashed, and have all original price tags attached.

If the issue is due to a manufacturing defect or wrong shipment on our part, MultiFashion BD pays 100% of return shipping. For voluntary customer size or color exchanges, the customer pays the standard courier fee.

Take a photo of the product tag and message our official WhatsApp hotline (+8801612381063) or email support@multifashionbd1.com. Our support executive will coordinate with our courier partner for an doorstep parcel pickup/swap.